Program Officer for Community Engagement UNC Chapel Hill

Carolina Center for Public Service
The University of North Carolina at Chapel Hill

The Carolina Center for Public Service (CCPS) engages and supports the faculty, students and staff of the University of North Carolina at Chapel Hill in meeting the needs of North Carolina and beyond. CCPS strengthens the university’s public service commitment by promoting scholarship and service that are responsive to the concerns of the state and contribute to the common good.

The Program Officer for Community Engagement manages daily operations, planning and implementation of various CCPS programs for students, faculty and staff. The specific programs for which this position is primarily responsible include Buckley Public Service Scholars (BPSS), SMART Mentoring and the Public Service Awards. The position also serves as the CCPS lead for coordination of disaster relief efforts and the CCPS liaison to the Employee Forum’s community service committee and other staff-related initiatives. This position works to ensure that programming reflects university priorities, utilizes current best practices and helps position Carolina as a leader in public service and engagement.

Principle Functions

  1. Program development and implementation (50%)

    • Plan and implement new and existing programs related to engaged scholarship and service, including administrative oversight of courses and funding connected with these programs; programs will include Buckley Public Services Scholars, SMART Mentoring, Public Service Awards and disaster relief.

    • Identify and pursue strategies with the Employee Forum to support university staff in pursuing service opportunities.

    • Ensure that all programs administered include routine evaluation, assessment and learning as part of the design.

    • Work collaboratively with faculty, student and staff leaders and CCPS administration to develop and enhance new and existing programming in keeping with the CCPS strategic plan.

    • Facilitate all recruitment, enrollment and selection processes involved in these programs.

    • Administer program offerings, materials and recognition for participants who fulfill program


  2. Supervision and advising (20%)

    • Serve as a programmatic advisor and primary CCPS staff liaison to student leaders for programs,

      including the SMART Mentoring program and other committees related to programs

      administered by this position.

    • Hire and supervise student workers who provide day-to-day support for programs.

    • Advise students and other stakeholders involved in programs and respond to questions and inquiries

      about all programming.

  3. Engaged Scholarship and Instruction (10%)

    • Support annual Engagement Units summit related to engaged teaching, research and service.

    • Provide technical assistance to faculty and instructors, while consistently applying CCPS and university policies and procedures.

    • Serve as an instructor and provide other assistance for CCPS courses as needed.

    • Identify and pursue opportunities to document, present and publish programmatic results.

  1. External Relationships and Partnerships (10%)

    • Contribute to CCPS efforts to cultivate and sustain community partnerships supporting engaged

      scholarship and service through resources and regular communication.

    • Manage and cultivate relationships with key campus partners that are integral in the

      implementation of engaged learning, scholarship and service.

    • Represent CCPS at university and community committees and events and promote various public

      service and community engagement activities.

  2. General Administration (10%)

    • Plan and administer program budgets.

    • Develop publicity and recognition for program participants and projects, including updates to

      CCPS website.

    • Provide support and oversight for relevant programmatic technologies maintained by CCPS,

      including running reports and queries to review accuracy and monitor results and working with

      database vendors as needed.

    • Assist with CCPS fundraising and development efforts, including drafting and/or providing

      programmatic input to donor proposals and reports.

    • Participate actively as a member of the CCPS team, serving as a resource to staff, faculty and

      students as needed and performing other tasks as assigned.

      Qualification and Experience Requirements:

    • Master’s degree and three to five years of progressively responsible experience in higher education, human/social services or related field.

    • Experience with university/community engagement, including learning, scholarship and service.

    • Knowledge and experience in program planning and project management.

    • Ability to work some evening and weekend hours.

    • Excellent written and oral communication skills as well as attention to detail and demonstrated

      experience working as an effective team member.

    • Ability to independently plan, manage and meet deadlines for multiple projects with minimal

      supervision and a positive attitude.

    • Ability to establish and maintain effective working relationships with a variety of people and

      organizations and to keep leadership and staff well-informed of project progress and changes.

    • Knowledge of current practices and trends in community engagement/public service in higher


    • Knowledge of higher education institutions and an appreciation of the role of public service and

      engagement within a university.

    • Demonstrated commitment to public service.

    • Prior supervision experience preferred.

All qualified applicants will receive consideration for employment without regard to age, color, disability,

gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual

orientation, or status as a protected veteran.