Project FIGHT Case Manager

The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for a Case Manager for Project Fight, located in Raleigh, NC.

Job Summary

The Salvation Army of North & South Carolina is hiring a case manager position for the Project FIGHT (Freeing Individuals Gripped by Human Trafficking) team in Raleigh. The case manager provides direct services, including case management and any other services for which a client is qualified, to victims in the Triangle and surrounding areas. Case managers are part of the Project FIGHT Team. Each case manager operates within program budget and funds; serves as liaison for the program; guides the continued development of Trafficking Victim Response Protocols; participates in public awareness and outreach; identifies and seeks partnerships of other agencies and organizations for collaboration; and fulfills all administrative requirements of the program, including submission of progress reports and data entry.


Serves as the case manager for victims of human trafficking to provide comprehensive services to victims. Ensures comprehensive social services are provided in a timely manner including but not limited to: referrals to medical, mental health, dental, immigration/legal providers; access to appropriate benefits, housing, childcare, supportive counseling/socialization, transportation, ESL, literacy, refugee employment agencies, criminal justice system victim advocates; accompaniment, family reunification and coordination with life skill mentors and interpreters. Assumes responsibility for accomplishing program goals, which include providing targeted and culturally-sensitive services to trafficking victims, enhancing the ability of professionals in the community to respond appropriately, increasing community collaboration and coordination, and increasing the number of victims identified and rescued in the area.

Works closely with the Project FIGHT Team and Corps Officers. Serves as a key member of the local anti-trafficking collaborations, may lead the Rapid Response Team of the Triangle and participate in other area RRTs. Assumes responsibility for services provided to victims in coordination with victim coordinators of the FBI (Federal Bureau of Investigation), ICE (Immigration Customs & Enforcement), local police and/or the U.S. Attorney’s Office, and other service providers. Provides direct case coordination for all eligible victims referred to the program and client assessment and case management, as necessary. This position will serve as one of several persons as an on-call worker for victim identification and outreach. Maintains proper documentation of all services provided and ensures all staff and partners follow proper procedures as well. Supports training and awareness presentation efforts by assisting with the coordination of trainings through the Raleigh Project FIGHT program.  

Ensures timely development of Protocols, in collaboration with the Project FIGHT Coordinator, to guide the local response to cases of trafficking. Oversees implementation of an Evaluation Plan. This will include ongoing assessment of service delivery and making of any necessary adjustments. Participates in a Public Awareness/ Outreach Plan. Operates within a program budget and distributes funds, as appropriate. Serves as liaison for the program with The Salvation Army staff and any external entities. Actively seeks new partners to join the local efforts to combat human trafficking. Completes and submits progress reports and statistics / data entry in a timely manner. Supports the anti-trafficking policies and programs of The Salvation Army. Prepare and maintain case records and logs on any interactions with clients; ensures the accuracy and completeness of the same. Attends and participates in staff meetings. This job description does require travel to outside meetings, other sites and transportation of clients.

Other Responsibilities:

  • Performs other related work as required.
  • Participates in training for applicable programs.
  • Conducts tours of program facility for outside agencies, as requested.

Materials and Equipment:

Computer, telephone, fax machine, photocopier and calculator.

Education and Experience

Master’s degree from an accredited college or university in Social Work with experience in working with Anti-Human Trafficking effort, at least 1year experience providing case management. Preferred multi-cultural experience and ability to communicate in a foreign language. OR a Bachelor’s of Science in Social Work from an accredited college or university with experience in working with Anti-Human Trafficking effort, at least 1year experience providing case management. Preferred multi-cultural experience and ability to communicate in a foreign language.

Bilingual Spanish – strongly preferred

Additional Comments:
All employees recognize The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission. 

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  

Equal Opportunity Employer Minorities/Women/Veterans/Disabled