Rural Telehealth Specialist

Description of Work

The Rural Health Information Technology Program, within ORH, works directly with the North Carolina Safety Net to assess needs and provide technical assistance to improve the use of Health Information Technology (HIT), including Electronic Health Record (EHR) Systems, telehealth and the use of NC HealthConnex, the state designated health information exchange. 
As a member of the Rural HIT Team, the primary purpose of this position is to develop innovative telehealth strategies that assist ORH's partners in reaching their goals of providing quality, cost-effective health care through meaningful use of HIT, including telehealth. This position will engage in local, state and federal initiatives to improve population health, provide consultation to community partners, survey the needs of stakeholders and develop a telehealth plan based on those needs. Aligned with these initiatives, this position will provide outreach and assist in onboarding rural health providers to establish connectivity to NC HealthConnex. This position may also be responsible for grant and report writing, as well as RFA/RFP development. The position is expected to facilitate partnerships and collaboration, raise awareness of the HIT needs of the population, and share information about program and ORH resources. This position will assess the EHR, telehealth, and other health information technology needs of ORH customers/partners and recommend viable validated solutions.  Job responsibilities include:

  • Develops telehealth priorities for the Office and Department in concert with and at the direction of leadership
  • Provides planning and advisory services on telehealth development to determine feasibility and applicability to needs
  • Understands public policy issues and the possible effects on telehealth services at local, state, and federal governmental levels
  • Promotes awareness of telehealth strategies and funding opportunities among organizations across the state
  • Works with the telehealth staff to develop appropriate guidelines, policies, and procedures
  • Provides technical assistance, orientation, education, monitoring and training to assist in meeting internal and external partners' needs
  • Completes accurate and timely program related reports as requested by program manager
  • Works with HIT team to develop outcome measures for telehealth settings funded by ORH and used to guide ORH in establishing rural telehealth sites across NC
  • Represents ORH and the Department on appropriate telehealth-related activities and/or planning groups on a regional, state, and national level
Salary Grade GN13; Recruitment Range $48,051.00 - $70,000
Position #65024856
About the DHHS Office of Rural Health
The Office of Rural Health (Office, ORH), a component of the Office of the Secretary, has two primary functions.  First, the Office engages local and state leaders in designing and implementing strategies for improving the health of rural and underserved communities. In this role, the Office assists underserved communities and populations with developing innovative strategies for equal access, high quality and cost-effective health care for all by working with communities to meet the health needs of all underserved residents, fostering state and local partnerships with ownership vested in communities, providing in-depth technical assistance on an on-going basis, assuring clear and measurable accountability, and seeking to eliminate health disparities. Second, in cooperation with DHHS divisions and community partners, the Office assists the Secretary in designing and testing innovative and community-based approaches for meeting DHHS developmental priorities.
Knowledge, Skills and Abilities / Competencies

To receive credit for all of your work history and credentials, you must list the information on the application form.  Any information listed under the text resume section or on an attachment will not be considered for qualifying credit.  Qualified applicants must document on the application that they possess all of the following:

  • Working knowledge of Electronic Health Records, telehealth, and other technology applications as related to primary health care service provision
  • Working knowledge of population health, social determinants of health, and value-based health care
  • Proven ability to analyze, interpret, and communicate issues and solutions to assist projects in developing and monitoring health care initiatives
  • Demonstrated ability to collect, analyze and prepare reports from data and information
  • Demonstrated ability to interpret and apply rules, regulations, standards and policies applicable to programs
  • Proven ability to design and implement training and communicate effectively orally and in writing
  • Working knowledge of telehealth-related legal/regulatory compliance, and payer guidelines regarding reimbursement of telehealth services.  Remains aware of legal and advocacy efforts for the advancement of telehealth
  • Working knowledge of innovative care delivery models using telehealth in rural settings
  • This position may require the ability to travel in-state and out-of-state to attend conferences, conduct site visits, provide technical support/assistance. 
Minimum Education and Experience Requirements

Bachelor's degree in sociology, psychology, political science, business administration, public administration or related field, from an appropriately accredited institution and four years of experience related to the specific program assignment;
An equivalent combination of education and experience.