Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. The Migrant Services Coordinator is responsible for administering programs serving vulnerable migrants in need of cash assistance, case management, referrals, and additional services. Duties include but are not limited to developing networks, grassroots fundraising, and building relationships with community partners to ensure resource allocation and integration of services. The person will also be responsible for reviewing and monitoring records to ensure documentation compliance and providing direct case management services under CWS’s Welcome Program.
- Connect and orient asylum seekers and other migrants with in-house support and make referrals to external service providers. Identify support services that may assist clients in navigating U.S systems, such as ESL, transportation, immigration services, and childcare among others.
- Conduct home visits for clients as needed.
- Document all contacts and services in client case files and maintain case note logs. Complete all required reports.
- Conduct regular case file review to ensure documentation compliance with grant expectations and CWS regulations.
- Coordinate with clients, partners, supervisor(s), and accounting assistant to submit requests for disbursement of funds to Immigrant Solidarity Fund.
- Offer interpretation and translation services to clients as necessary.
- Provide training for partners, organizations, and potential donors on the Immigrant Solidarity Fund.
- Review and process Immigrant Solidarity Fund applications while vetting for eligibility and maintaining client confidentiality.
- Help to identify and continually ensure robust connections with faith-based organizations to map and strengthen an effective Immigrant Solidarity Fund response network.
- Work with CWS staff and partners to increase the capacity and visibility of the Immigrant Solidarity Fund.
- Work and communicate with the CWS NC Office Directors, the Grants Manager and the Operations Manager to identify outreach, engagement, and funding opportunities.
- Ensure CWS’s respectful and careful development of partnerships with a variety of stakeholders, including public agencies, and especially immigrant and refugee organizations and communities to meet the needs of vulnerable migrants.
- Travel as required to emergency impacted communities as requested. Travel may involve short notice and overnight stays.
- Systematically document the nature and scope of the needs of local immigrant and refugee communities.
- Identify gaps in information and resources that the CWS could provide input or action towards.
- Ensure that the technical assistance and tools provided to local immigrant and refugee communities, and the local organizations/agencies who serve them, are sensitive and specific to the local context and needs.
- Identify, use and share high quality informational resources, training materials and programs, funding opportunities for local organizations, and other relevant resources.
- Keep informed about refugee and immigrant issues, and available services to migrants, using current information to better identify and serve clients.
- Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
- Advocate on behalf of migrants and serving agencies.
- Attend trainings and conferences as requested by supervisor.
- Undertake other duties as assigned.
High school diploma required; Bachelors’ degree in related field or equivalent experience preferred.
Two years of experience in a non-profit setting. Familiarity with basic immigration issues, procedures, and statuses. Experience working with undocumented immigrants required. Prior experience in social work and/or conflict resolution is strongly preferred.
- Spanish proficiency is required.
- Ability to work in a multi-cultural environment required.
- Excellent written and verbal communication skills in both English and Spanish are required.
- Strong public speaking skills are required.
- Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
- Proof of full complement of COVID-19 vaccine is required.
- Must be computer literate, with proficiency in MS Office (Excel and Word) and internet applications.
- Must have valid driver’s license and suitable vehicle for domestic travel and transporting clients.
- This is a hybrid work position requiring in-office and field work and allowing for occasional work-from-home. Reliable internet and home office space is required for candidates who want to work from home on a limited basis.
- Work varied hours, including some early morning, night and weekend work.
- Travel to the CWS Durham office and other locations across the state of NC to coordinate check delivery for clients and partners as needed, sometimes on short notice. (Compensation is paid by CWS for mileage when using personal vehicle.)
CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC).
CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan (Company paying 5%)
- Medical, Dental, and Vision Insurance
- Generous Paid Time Off (15-27 paid days off plus 14 Holidays)
- Paid Sick Days (12 per year accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits
CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.